While we may all know, not to judge a book by its cover, there are a few instances where presentation really does matter. In the hotel industry, polished presentation is vital to success. Everything about your property will be evaluated through photographs and reviews before a guest even decides to purchase a room. If your rooms look out of date, your lobby is dirty or your restaurant looks cramped, guests will make an initial judgment about your property that will not be in your favor. The same applies to the hotel staff too. They must look professional and presentable because they are an integral part of the property.Now it is very importantly applicable to staff, when it comes to the staff’s demeanor, uniform and personal grooming habits, employees should follow a strict dress code so they can be the face of the hotel. It can make or break the impression of your hotel.
While grooming requirements will vary between men and women, it is important that both look clean and presentable while employees are on the clock. Make sure all your employees know the dress code, and provide them with a clear outline of what is expected.
The physical appearance of the hotel staff helps to maintain the overall appearance, but the way they act also contributes to the hotel’s reputation.
